Penpals United, a nonprofit entity organized and existing under the laws of the State of Missouri, is a social networking service that allows Members to create unique personal profiles online in order to find and communicate with old and new friends in the worldwide type one diabetes community. The services offered by Penpals United (“PPU”) include the PPU Web site (the “Web site”), the PPU Internet messaging service, online chat and any other features, content, or applications offered from time-to-time by PPU in connection with the Web site (collectively, the “Services”). The Services are hosted in the United States.

This Terms of Use Agreement (”Agreement”) sets forth the legally binding terms for your use of the Services. By using the Services, you agree to be bound by this Agreement, whether you are a “Visitor” (which means that you simply browse the Web site) or you are a “Member” (which means that you have registered with PPU). The term “User” refers to a Visitor or a Member. You are only authorized to use the Services (regardless of whether your access or use is intended) if you agree to abide by all applicable laws and to this Agreement. Please read this Agreement carefully and save it. If you do not agree with it, you should leave the Web site and discontinue use of the Services immediately. If you wish to become a Member, communicate with other Members and make use of the Services, you must read this Agreement and indicate your acceptance during the Registration process.

This Agreement includes PPU’s policy for acceptable use of the Services and Content posted on the Web site, your rights, obligations and restrictions regarding your use of the Services and PPU’s Privacy Policy. Unless otherwise provided by the additional terms and conditions applicable to the Services in which you choose to participate, those additional terms are hereby incorporated into this Agreement. You may receive a copy of this Agreement by e-mailing us at: contactus@penpalsunited.org, and using the subject line: Terms of Use Agreement.

We may modify this Agreement from time-to-time and such modification shall be effective upon posting by PPU on the Web site. You agree to be bound to any changes to this Agreement when you use the Services after any such modification is posted. It is therefore important that you review this Agreement regularly to ensure you are updated as to any changes.

Please choose carefully the information you post on PPU and that you provide to other Users. Your PPU profile may not include the following content or photographs containing nudity, or obscene, lewd, excessively violent, harassing, sexually explicit or otherwise objectionable subject matter. Despite this prohibition, information provided by other Members (for instance, in their Profiles) may contain inaccurate, inappropriate, offensive or sexually explicit material, products or services, and PPU assumes no responsibility or liability for this material. If you become aware of misuse of the Services by any person, please contact PPU or click on the “Flag Users” link.

PPU reserves the right, in its sole discretion, to reject, refuse to post or remove any posting (including private messages) by you, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.


Use of and Membership in the Services is void where prohibited. By using the Services, you represent and warrant that (a) all registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information; (c) you are 18 years of age or older and have represented your age accurately (or, if you are under 18 years of age, you have represented your age accurately and have obtained valid parental or guardian consent); and (d) your use of the Services does not violate any applicable law or regulation. Your profile may be deleted and your Membership may be terminated without warning, if we believe that you are under 13 years of age.


This Agreement shall remain in full force and effect while you use the Services or are a Member. You may terminate your Membership at any time, for any reason, by contacting contactus@penpalsunited.org.PPU may terminate your Membership at any time, without warning. Even after Membership is terminated, this Agreement will remain in effect, including sections 5-17.


When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. You agree not to use the account, username, or password of another Member at any time or to disclose your password to any third party. You agree to notify PPU immediately if you suspect any unauthorized use of your account or access to your password. You are solely responsible for any and all use of your account.

Noncommercial Use by Members

The Services are for the personal use of Members only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved byPPU. Illegal and/or unauthorized use of the Services, including collecting usernames and/or E-mail addresses of Members by electronic or other means for the purpose of sending unsolicited E-mail or unauthorized framing of or linking to the Web site is prohibited. Commercial advertisements, affiliate links, and other forms of solicitation may be removed from Member profiles without notice and may result in termination of Membership privileges. Appropriate legal action will be taken for any illegal or unauthorized use of the Services.

Proprietary Rights in Content

PPU does not claim any ownership rights in the text, files, images, photos, video, sounds, musical works, works of authorship, or any other materials (collectively, “Content”) that you post to the Services. After posting your Content to the Services, you continue to retain all ownership rights in such Content, and you continue to have the right to use your Content in any way you choose. By displaying or publishing (”posting”) any Content on or through the Services, you hereby grant to PPUa limited license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content solely on and through the Services.

Without this license, PPU would be unable to provide the Services. For example, without the right to modify Member Content, PPU would not be able to digitally compress music files that Members submit or otherwise format Content to satisfy technical requirements, and without the right to publicly perform Member Content, PPUcould not allow Users to listen to music posted by Members. The license you grant to PPU is nonexclusive (meaning you are free to license your Content to anyone else in addition to PPU), fully-paid and royalty-free (meaning that PPUis not required to pay you for the use on the Services of the Content that you post), sub licensable (so that PPUis able to use its affiliates and subcontractors such as Internet content delivery networks to provide the Services), and worldwide (because the Internet and the Services are global in reach). This license will terminate at the time you remove your Content from the Services. The license does not grant PPUthe right to sell your Content, nor does the license grant PPUthe right to distribute your Content outside of the Services.

You represent and warrant that: (i) you own the Content posted by you on or through the Services or otherwise have the right to grant the license set forth in this section, and (ii) the posting of your Content on or through the Services does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person. You agree to pay for all royalties, fees, and any other monies owing any person by reason of any Content posted by you to or through the Services.

The Services contain Content of PPU (“PPU Content”). PPU Content is protected by copyright, trade secret and other laws, and PPUowns and retains all rights in the PPU Content and the Services. PPU hereby grants you a limited, revocable, nonsub licensable license to reproduce and display the PPU Content (excluding any software code) solely for your personal use in connection with viewing the Web site and using the Services.

The Services contain Content of Users and other PPU licensors. Except for Content posted by you, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any Content appearing on or through the Services.

Content Posted

PPU may delete any Content that in the sole judgment of PPU violates this Agreement or which may be offensive, illegal or violate the rights, harm, or threaten the safety of any person. PPU assumes no responsibility for monitoring the Services for inappropriate Content or conduct. If at any time PPU chooses, in its sole discretion, to monitor the Services, PPU nonetheless assumes no responsibility for the Content, no obligation to modify or remove any inappropriate Content, and no responsibility for the conduct of the User submitting any such Content.

You are solely responsible for the Content that you post on or through any of the Services, and any material or information that you transmit to other Members and for your interactions with other Users. PPU does not endorse and has no control over the Content. Content is not necessarily reviewed by PPU prior to posting and does not necessarily reflect the opinions or policies of PPU. PPU makes no warranties, express or implied, as to the Content or to the accuracy and reliability of the Content or any material or information that you transmit to other Members.

Content/Activity Prohibited.

The following is a partial list of the kind of Content that is illegal or prohibited to post on or through the Services. PPU reserves the right to investigate and take appropriate legal action against anyone who, in PPU’s sole discretion, violates this provision, including without limitation, removing the offending communication from the Services and terminating the Membership of such violators. Prohibited Content includes, but is not limited to Content that, in the sole discretion of PPU:

  1. is patently offensive and promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
  2. harasses or advocates harassment of another person;
  3. exploits people in a sexual or violent manner;
  4. contains nudity, violence, or offensive subject matter or contains a link to an adult Web site;
  5. solicits personal information from anyone under 13;
  6. provides any telephone numbers, street addresses, last names, URLs or E-mail addresses;
  7. promotes information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
  8. promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
  9. involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, instant messaging, “spimming,” or “spamming”;
  10. contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page);
  11. furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
  12. solicits passwords or personal identifiable information for commercial or unlawful purposes from other Users;
  13. involves commercial activities and/or sales without our prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes;
  14. includes a photograph of another person that you have posted without that person’s consent; or

The following is a partial list of the kind of activity that is illegal or prohibited on the Web site and through your use of the Services. PPU reserves the right to investigate and take appropriate legal action against anyone who, in PPU’s sole discretion, violates this provision, including without limitation, reporting you to law enforcement authorities. Prohibited activity includes, but is not limited to:

  1. criminal or tortious activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, spimming, sending of viruses or other harmful files, copyright infringement, patent infringement, or theft of trade secrets;
  2. advertising to, or solicitation of, any Member to buy or sell any products or services through the Services. You may not transmit any chain letters or junk E-mail to other Members. It is also a violation of these rules to use any information obtained from the Services in order to contact, advertise to, solicit, or sell to any Member without their prior explicit consent. In order to protect our Members from such advertising or solicitation, PPU reserves the right to restrict the number of e-mails which a Member may send to other Members in any 24-hour period to a number which PPU deems appropriate in its sole discretion. If you breach this Agreement and send unsolicited bulk E-mail, instant messages or other unsolicited communications of any kind through the Services, you acknowledge that you will have caused substantial harm to PPU, but that the amount of such harm would be extremely difficult to ascertain. As a reasonable estimation of such harm, you agree to pay PPU $100 for each such unsolicited E-mail or other unsolicited communication you send through the Services;
  3. any automated use of the system, such as using scripts to add friends or send comments or messages;
  4. interfering with, disrupting, or creating an undue burden on the Services or the networks or services connected to the Services;
  5. attempting to impersonate another Member or person;
  6. using the account, username, or password of another Member at any time or disclosing your password to any third party or permitting any third party to access your account;
  7. selling or otherwise transferring your profile;
  8. using any information obtained from the Services in order to harass, abuse, or harm another person;
  9. displaying an advertisement on your profile, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the Services on behalf of that person, such as placing commercial content on your profile, posting in forums or bulletins with a commercial purpose, selecting a profile with a commercial purpose as one of your “friends,” or sending private messages with a commercial purpose; or
  10. using the Services in a manner inconsistent with any and all applicable laws and regulations.

Copyright Policy

You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights. It is the policy of PPU to terminate Membership privileges of any Member who repeatedly infringes the copyright rights of others upon receipt of prompt notification to PPU by the copyright owner or the copyright owner’s legal agent. Without limiting the foregoing, if you believe that your work has been copied and posted on the Services in a way that constitutes copyright infringement, please email contactus@penpalsunited.org with the following information: (i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed; (iii) a description of where the material that you claim is infringing is located on the Services; (iv) your address, telephone number, and E-mail address; (v) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Member Disputes

You are solely responsible for your interactions with other PPU Members. PPU reserves the right, but has no obligation, to monitor disputes between you and other Members.


Use of the Services is also governed by our Privacy Policy, which is incorporated into this Agreement by this reference.


PPU is not responsible for any incorrect or inaccurate Content posted on the Web site or in connection with the Services, whether caused by Users of the Services or by any of the equipment or programming associated with or utilized in the Services. Profiles created and posted by Members on the Web site may contain links to other Websites. PPU is not responsible for the Content, accuracy or opinions expressed on such websites, and such websites are in no way investigated, monitored or checked for accuracy or completeness by PPU. Inclusion of any linked Web site on the Services does not imply approval or endorsement of the linked Web site by PPU. When you access these third-party sites, you do so at your own risk. PPU takes no responsibility for third party advertisements which are posted on this Web site or through the Services, nor does it take any responsibility for the goods or services provided by its advertisers. PPU is not responsible for the conduct, whether online or offline, of any User of the Services. PPU assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any User or Member communication. PPU is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any E-mail or players due to technical problems or traffic congestion on the Internet or on any of the Services or combination thereof, including any injury or damage to Users or to any person’s computer related to or resulting from participation or downloading materials in connection with the Services. Under no circumstances shall PPU be responsible for any loss or damage, including personal injury or death, resulting from use of the Services, attendance at a PPU event, from any Content posted on or through the Services, or from the conduct of any Users of the Services, whether online or offline. The Services are provided “AS-IS” and as available and PPU expressly disclaims any warranty of fitness for a particular purpose or noninfringement. PPU cannot guarantee and does not promise any specific results from use of the Services.

Limitation on Liability



If there is any dispute about or involving the Services, you agree that the dispute shall be governed by the laws of the State of Missouri. Either PPU or you may demand that any dispute between PPU and you about or involving the Services must be settled by arbitration utilizing the dispute resolution procedures according to Missouri laws, provided that the foregoing shall not prevent PPU from seeking injunctive relief in a court of competent jurisdiction.


You agree to indemnify and hold PPU, its subsidiaries, and affiliates, and their respective officers, agents, partners and employees, harmless from any loss, liability, claim, or demand, including reasonable attorney’s fees, made by any third party due to or arising out of your use of the Services in violation of this Agreement and/or arising from a breach of this Agreement and/or any breach of your representations and warranties set forth above and/or if any Content that you post on the Web site or through the Services causes PPU to be liable to another.


This Agreement is accepted upon your use of the Web site or any of the Services and is further affirmed by you becoming a Member. This Agreement constitutes the entire agreement between you and PPU regarding the use of the Services. The failure of PPU to exercise or enforce any right or provision of this Agreement shall not operate as a waiver of such right or provision. The section titles in this Agreement are for convenience only and have no legal or contractual effect. This Agreement operates to the fullest extent permissible by law. If any provision of this Agreement is unlawful, void or unenforceable, that provision is deemed severable from this Agreement and does not affect the validity and enforceability of any remaining provisions.

Please contact us at contactus@penpalsunited.orgwith any questions regarding this Agreement.